Shipping and Returns

Shipping

Items will generally be shipped within 3 business days according to the shipping method chosen at checkout. To arrange for local pickup please contact shopemmalou@gmail.com.

Returns and Exchanges

All returns must be received by Emma Lou no more than 14 days from the date the order was delivered to the customer.  If you need to return an item, please contact shopemmalou@gmail.com for return instructions. Customer is responsible for all return shipping costs. Items must be unworn and in perfect condition with original tags and packaging intact. 

To exchange an item for a different size and color, please email shopemmalou@gmail.com to check inventory and reserve the new size. Emma Lou will ship a new size for free after receiving the original item. Emma Lou will cover shipping of a new size once per order. To exchange a second time, a new order must be placed. Customer is responsible for any and all return shipping costs of the original item. Stock is not guaranteed.